Shipping policy

Shipping Policy

All orders are shipped from Melbourne, Australia, using Australia Post as our delivery partner.

Order Processing

• Orders are processed within 1–3 business days after purchase. This means we will process your order within 1-3 days before shipping it out to you.
• Once dispatched, you’ll receive a tracking number via email.

Domestic Shipping (Australia)

• Standard Shipping (Within 1 week): Free of charge for all orders within Australia.
• Express Shipping (Depends on location): Available at checkout — customers may choose this option and cover the additional cost.

All Australian orders are shipped via Standard Shipping by default. If you require faster delivery, please select Express Shipping during checkout.

International Shipping

• Shipping costs are calculated at checkout based on your location.
• Delivery times vary depending on the destination country and customs processing.

NOTE: Please ensure your shipping address is accurate — we are not responsible for lost packages due to incorrect or incomplete addresses.

Shipping Provider

Please note that we are not responsible for any issues caused by the shipping carrier once your order has been dispatched.

All shipping address information is entered directly by the customer at checkout. If an incorrect or invalid address is provided, we are unable to intervene or reroute the package once it's in transit.

If a package is returned to us due to an invalid or undeliverable address, the customer must contact us via email to resolve the issue. Once we receive the returned package, we will process a refund for the product(s) only.

*Please note: Shipping fees are non-refundable, we are only able to refund the cost of your product. 

Thank you for understanding and ensuring your delivery details are accurate.